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Service management:

Fitzsimmons, James A

Service management: Opertions, strategy, and information technology / by James A Fitzsimmons, Mona J Fitzsimmons. - 2nd ed. - Boston: McGraw-Hill, 1998. - 613p.

ISBN: 0070217602

Subjects--Topical Terms:
Service industries, Management

Dewey Class. No.: 658 / FIT

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