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Service management : operations, strategy, information technology /

Service management : operations, strategy, information technology / by Fitzsimmons, James A. - India : Mc Graw Hill Education Private Limited, c2018. - xviii, 524 p. : ill. ; 27 cm.

Includes bibliographical references and index.

ISBN: 9789353161149 (pbk.)

LCCN: 2011942316

Subjects--Topical Terms:
Retail trade--Management.
Customer services.

LC Class. No.: HF5429 / .S477 2012

Dewey Class. No.: 658.87

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