Customer relationship management / (Record no. 40)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00805nam a22002651a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000023874 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IIMBL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180822135059.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100616s2002 |r| ||110|eng|||| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071379541 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | iimb115914 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201106171940 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| Level of effort used to assign subject headings | 201007301427 |
| Level of effort used to assign classification | VLOAD |
| -- | 201006160520 |
| -- | VLOAD |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IIMB |
| 082 1# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | AND |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anderson, Kristin |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management / |
| Statement of responsibility, etc. | by Kristin Anderson, Carol Kerr. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 164p. |
| 490 0# - SERIES STATEMENT | |
| Series statement | Briefcase Books Series |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kerr, Carol |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| -- | VIRTUAITEM |
| -- | 10000 |
| -- | 10000 |
| -- | 1000 |
| 6 | 66138 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| -- | VIRTUAITEM |
| -- | 30000 |
| -- | 1 |
| -- | 30000 |
| -- | 1000 |
| 6 | C00112 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Management Visakhapatnam | Indian Institute of Management Visakhapatnam | 08/22/2018 | 1 | 658.812 AND | C00112 | 02/14/2021 | 11/19/2020 | 08/22/2018 | Book |