Trust, Voice, and Incentives : (Record no. 4823)

MARC details
000 -LEADER
fixed length control field 02938cam a22005055i 4500
001 - CONTROL NUMBER
control field 210456
003 - CONTROL NUMBER IDENTIFIER
control field US-djbf
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210811113501.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 020129s2015 dcu i001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781464804564
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781464804571
Terms of availability 34.99 USD
035 ## - SYSTEM CONTROL NUMBER
System control number (The World Bank)210456
040 ## - CATALOGING SOURCE
Original cataloging agency DJBF
Language of cataloging eng
Transcribing agency DJBF
Description conventions rda
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Brixi, Hana.
9 (RLIN) 23291
245 10 - TITLE STATEMENT
Title Trust, Voice, and Incentives :
Remainder of title Learning from Local Success Stories in Service Delivery in the Middle East and North Africa /
Statement of responsibility, etc. Brixi, Hana
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Washington, D.C.,
Name of producer, publisher, distributor, manufacturer The World Bank,
Date of production, publication, distribution, manufacture, or copyright notice 2015.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (338 pages)
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term computer
Media type code c
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term online resource
Carrier type code cr
Source rdacarrier
347 ## - DIGITAL FILE CHARACTERISTICS
File type data file
Source rda
520 3# - SUMMARY, ETC.
Summary, etc. This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens' needs and expectations.
588 ## - SOURCE OF DESCRIPTION NOTE
Source of description note Description based on print version record.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Accountability
9 (RLIN) 23292
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Citizen Engagement
9 (RLIN) 23293
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Civil Service
9 (RLIN) 23294
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Human Resources
9 (RLIN) 23295
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Incentives
9 (RLIN) 23296
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Political Economy
9 (RLIN) 23297
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public Institutions
9 (RLIN) 23298
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public Service Delivery
9 (RLIN) 23299
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public Service Quality
9 (RLIN) 23300
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Social Contract
9 (RLIN) 23301
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Trust
9 (RLIN) 23302
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Voice
9 (RLIN) 23303
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Brixi, Hana.
9 (RLIN) 23291
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Lust, Ellen.
9 (RLIN) 23304
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Woolcock, Michael.
9 (RLIN) 23305
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element World Bank.
9 (RLIN) 23306
776 18 - ADDITIONAL PHYSICAL FORM ENTRY
Main entry heading Print version:
International Standard Book Number 9781464804564
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title World Bank e-Library.
9 (RLIN) 23307
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://elibrary.worldbank.org/doi/book/10.1596/978-1-4648-0456-4">http://elibrary.worldbank.org/doi/book/10.1596/978-1-4648-0456-4</a>

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