Delighting your customers : (Record no. 731)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00840nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000155104 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IIMBL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180822140126.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161124t2003 ii 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788176931328 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201611241715 |
| Level of effort used to assign nonsubject heading access points | navnath |
| Level of effort used to assign subject headings | 201611241529 |
| Level of effort used to assign classification | navnath |
| Level of effort used to assign subject headings | 201611241527 |
| Level of effort used to assign classification | navnath |
| -- | 201611241526 |
| -- | navnath |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nash, Susan |
| 245 1# - TITLE STATEMENT | |
| Title | Delighting your customers : |
| Remainder of title | keep your customers coming back, time and time again / |
| Statement of responsibility, etc. | by Susan Nash and Derek Nash |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi : |
| Name of publisher, distributor, etc. | BPI India Pvt. Ltd., |
| Date of publication, distribution, etc. | 2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 160p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE | |
| Source of acquisition | IIMB |
| Address | Bangalore |
| Method of acquisition | Gift |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer relations |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nash, Derek |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| -- | VIRTUAITEM |
| -- | 30000 |
| -- | 30000 |
| -- | 1000 |
| 6 | C00161 |
| a | 658.812 NAS |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Management Visakhapatnam | Indian Institute of Management Visakhapatnam | 08/22/2018 | 1 | C00161 | 02/16/2021 | 01/29/2021 | 08/22/2018 | Book |