Delighting your customers : (Record no. 731)

MARC details
000 -LEADER
fixed length control field 00840nam a2200229 a 4500
001 - CONTROL NUMBER
control field vtls000155104
003 - CONTROL NUMBER IDENTIFIER
control field IIMBL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180822140126.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161124t2003 ii 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788176931328
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201611241715
Level of effort used to assign nonsubject heading access points navnath
Level of effort used to assign subject headings 201611241529
Level of effort used to assign classification navnath
Level of effort used to assign subject headings 201611241527
Level of effort used to assign classification navnath
-- 201611241526
-- navnath
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Nash, Susan
245 1# - TITLE STATEMENT
Title Delighting your customers :
Remainder of title keep your customers coming back, time and time again /
Statement of responsibility, etc. by Susan Nash and Derek Nash
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi :
Name of publisher, distributor, etc. BPI India Pvt. Ltd.,
Date of publication, distribution, etc. 2003.
300 ## - PHYSICAL DESCRIPTION
Extent 160p.
500 ## - GENERAL NOTE
General note Includes index
541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE
Source of acquisition IIMB
Address Bangalore
Method of acquisition Gift
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer relations
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Nash, Derek
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
-- VIRTUAITEM
-- 30000
-- 30000
-- 1000
6 C00161
a 658.812 NAS
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
        Indian Institute of Management Visakhapatnam Indian Institute of Management Visakhapatnam 08/22/2018 1 C00161 02/16/2021 01/29/2021 08/22/2018 Book

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