Berry, Leonard L <br/><br/>
Marketing services:  Competing through quality / 
by Leonard L Berry, A Parasuraman. 
 - New York:  Free Press,  1991. 
 - 212p. 
<br/><br/><label>ISBN: </label>002903079X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Service Industries, Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8  / BER