TY  - BOOK
AU  - Berry,Leonard L
AU  - Parasuraman,A
TI  - Marketing services: Competing through quality 
SN  - 002903079X
U1  - 658.8 
PY  - 1991///
CY  - New York
PB  - Free Press
KW  - Customer service
KW  - Service Industries, Marketing
ER  -