Harvard business essentials: crisis management /
Crisis management
Harvard Business School.
- Boston, Mass. : Harvard Business School Press, c2004.
- xix, 155 p. ; 24 cm.
- The Harvard business essentials series .
Includes bibliographical references (p. 127-150) and index.
Taking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them.