TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J
TI  - Service management: operations, strategy, information technology 
SN  - 9789353161149
U1  - 658.812 
PY  - 2018///
CY  - India
PB  - McGraw-Hill
KW  - Service industries
ER  -