Service management :  operations, strategy, information technology / 
by Fitzsimmons, James A. 
 - India :  Mc Graw Hill Education Private Limited,  c2018. 
 - xviii, 524 p. :  ill. ;  27 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789353161149 (pbk.) 
<br/><br/><label>LCCN: </label>2011942316 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5429  / .S477 2012 
<br/><br/><label>Dewey Class. No.: </label>658.87