TY  - BOOK
AU  - Mona J.Fitzsimmons
AU  - Sanjeev K.Bordoloi
TI  - Service management: operations, strategy, information technology 
SN  - 9789353161149 (pbk.)
AV  - HF5429 .S477 2012
U1  - 658.87 23
PY  - 2018///
CY  - India
PB  - Mc Graw Hill Education Private Limited
KW  - Retail trade
KW  - Management
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -