00281nam a2200097Ia 4500008004100000020001800041082001300059100001800072245008500090260000800175250327s9999    xx            000 0 und d  a9781422187333  bKOTaCQR  aKOTTER,P.JOHN 0aTHE HEART OF CHANGE : REAL LIFE STIRIES OF HOW PEOPLE CHANGE THEIR ORGANIZATIONS  bHBS