Nash, Susan <br/><br/>
Delighting your customers :  keep your customers coming back, time and time again / 
by Susan Nash and Derek Nash 
 - New Delhi :  BPI India Pvt. Ltd.,  2003. 
 - 160p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9788176931328 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer relations