TY  - BOOK
AU  - Nash,Susan
AU  - Nash,Derek
TI  - Delighting your customers: keep your customers coming back, time and time again 
SN  - 9788176931328
PY  - 2003///
CY  - New Delhi
PB  - BPI India Pvt. Ltd.
KW  - Consumer relations
N1  - Includes index
ER  -