00293nam a2200109Ia 4500008004100000020001800041082001400059100001700073245005300090260002300143500001700166260604s9999    xx            000 0 und d  a9781839092602  a658.3 HAR  aHARTEL [CEJ] 0aEMOTIONS AND SERVICE IN THE DIGITAL AGE [VOL.16]  bEMERALD PUBLISHING  aOB, Research