Anupindi, Ravi Managing business process flows. / by Ravi Anupindi, Sunil Chopra, Sudhdkar D and Desmukh. - 1st ed. - New Jersey : Prentice Hall, c1999. - xii, 267 pages. : ill. ; 26 cm. With one CD Includes bibliographical references. ISBN: 0139077758 Subjects--Topical Terms: Production management.Process control. Dewey Class. No.: 658.5 / ANU