TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing quality: managerial and critical perspectives. 
SN  - 0761969047
U1  - 658.4010941 
PY  - 2003///
CY  - London
PB  - Sage
KW  - Total quality management
KW  - Great Britain
KW  - Case studies
N1  - Includes bibliographical references (p. [186]-199) and index
ER  -