TY  - BOOK
AU  - Rama Mohana Rao,K
TI  - Services marketing
SN  - 8129704579
U1  - 658.8 
PY  - 2005///
CY  - Delhi
PB  - Pearson
KW  - Professions
KW  - Marketing
KW  - Service industries
KW  - Customer service
ER  -