Anderson, Kristin <br/><br/>
Customer relationship management / 
by Kristin Anderson, Carol Kerr. 
 - New York:  McGraw-Hill,  2002. 
 - 164p. 
 - Briefcase Books Series .
<br/><br/><label>ISBN: </label>0071379541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer service management
<br/><br/><label>Dewey Class. No.: </label>658.812  / AND