TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: when new technologies cause great firms to fail T2 - Management of innovation and change SN - 9781422196021 U1 - 658 PY - 2013/// CY - Boston PB - Harvar Business Review KW - Creative ability in business KW - Success in business KW - Customer services KW - Industrial management KW - Disruptive technologies ER -