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	1.	Competing on analytics: The new science of winning / by Thomas H Davenport, Jeanne G Harris by Davenport, Thomas H Harris, Jeanne G Material type: Text; Literary form: Not fiction Publication details: Bostan: HBS, 2007 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.4013 DAV. Place hold Add to cart (remove)
	2.	The loyalty effect: the hidden force behind growth, profits, and lasting value by Frederick F. Reichheld, by Reichheld, Frederick F [Author] Publication details: Massachusetts HBS Press 1996 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.4 REI. Place hold Add to cart (remove)

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