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	1.	Practical customer success management : a best practice framework for rapid generation of customer success / Rick Adams. by Adams, Richard, 1967- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Routledge, Taylor & Francis Group, 2020 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8/12 ADA. Lists: New Arrarivals 1 July to 31 July 2022. Place hold Add to cart (remove)
	2.	Loyalty management : from loyalty programs to omnichannel customer experiences / Cristina Ziliani and Marco Ieva. by Ziliani, Cristina [author.] Ieva, Marco (Research fellow in marketing) [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York : Routledge, Taylor & Francis Group, 2020 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.812 ZIL. Lists: New Arrarivals 1 July to 31 July 2022. Place hold Add to cart (remove)

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