| 000 | 00657 a2200205 4500 | ||
|---|---|---|---|
| 999 |
_c1652 _d1652 |
||
| 003 | OSt | ||
| 005 | 20190307184110.0 | ||
| 008 | 190307b ||||| |||| 00| 0 eng d | ||
| 020 | 0 | 0 | _a9781578516872 |
| 040 | 0 | _cIIMV | |
| 082 | 0 | _a658.4 REI | |
| 100 | 1 |
_aReichheld, Frederick F. _eAuthor _9962 |
|
| 245 | 0 |
_aThe loyalty effect: _bthe hidden force behind growth, profits, and lasting value _cby Frederick F. Reichheld, |
|
| 260 |
_aMassachusetts _bHBS Press _c1996 |
||
| 300 |
_axviii, 323 pages: _bIllustrations; _c24cms. |
||
| 650 | 0 |
_aCustomer relations _9963 |
|
| 650 | 0 |
_aLabour productivity _9964 |
|
| 650 | 0 |
_aJob satisfaction _9965 |
|
| 942 |
_2ddc _cBK |
||