| 000 | 00759nam a22002531a 4500 | ||
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| 001 | vtls000073866 | ||
| 003 | IIMBL | ||
| 005 | 20180822135304.0 | ||
| 008 | 100616s1991 |r| ||110|eng|||| | ||
| 020 | _a002903079X | ||
| 035 | _aiimb102253 | ||
| 039 | 9 |
_a201106180018 _bVLOAD _y201006160921 _zVLOAD |
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| 040 | _aIIMB | ||
| 082 | 1 |
_a658.8 _bBER |
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| 100 | 1 | _aBerry, Leonard L | |
| 245 | 1 | 0 |
_aMarketing services: _bCompeting through quality / _cby Leonard L Berry, A Parasuraman. |
| 260 |
_aNew York: _bFree Press, _c1991. |
||
| 300 | _a212p. | ||
| 650 | 4 | _aCustomer service | |
| 650 | 4 | _aService Industries, Marketing | |
| 700 | 1 | _aParasuraman, A | |
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_c178 _d178 |
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