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| 001 | vtls000106336 | ||
| 003 | IIMBL | ||
| 005 | 20180822135354.0 | ||
| 008 | 100616s2005 |r| ||110|eng|||| | ||
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| 100 | 1 | _aRama Mohana Rao, K | |
| 245 | 1 | 0 |
_aServices marketing / _cby K Rama Mohana Rao. |
| 260 |
_aDelhi: _bPearson, _c2005. |
||
| 300 | _a358p. | ||
| 541 |
_aK. Rama Mohana Rao _bProfessor, Department of Commerce and Management studies, Andhra University _cGift |
||
| 650 | 4 | _aProfessions | |
| 650 | 4 | _aMarketing | |
| 650 | 4 | _aService industries | |
| 650 | 4 | _aCustomer service | |
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