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| 001 | vtls000023874 | ||
| 003 | IIMBL | ||
| 005 | 20180822135059.0 | ||
| 008 | 100616s2002 |r| ||110|eng|||| | ||
| 020 | _a0071379541 | ||
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_a658.812 _bAND |
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| 100 | 1 | _aAnderson, Kristin | |
| 245 | 1 | 0 |
_aCustomer relationship management / _cby Kristin Anderson, Carol Kerr. |
| 260 |
_aNew York: _bMcGraw-Hill, _c2002. |
||
| 300 | _a164p. | ||
| 490 | 0 | _aBriefcase Books Series | |
| 650 | 4 | _aCustomer relations | |
| 650 | 4 | _aCustomer service management | |
| 700 | 1 | _aKerr, Carol | |
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