000 | 00805nam a22002651a 4500 | ||
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001 | vtls000023874 | ||
003 | IIMBL | ||
005 | 20180822135059.0 | ||
008 | 100616s2002 |r| ||110|eng|||| | ||
020 | _a0071379541 | ||
035 | _aiimb115914 | ||
039 | 9 |
_a201106171940 _bVLOAD _c201007301427 _dVLOAD _y201006160520 _zVLOAD |
|
040 | _aIIMB | ||
082 | 1 |
_a658.812 _bAND |
|
100 | 1 | _aAnderson, Kristin | |
245 | 1 | 0 |
_aCustomer relationship management / _cby Kristin Anderson, Carol Kerr. |
260 |
_aNew York: _bMcGraw-Hill, _c2002. |
||
300 | _a164p. | ||
490 | 0 | _aBriefcase Books Series | |
650 | 4 | _aCustomer relations | |
650 | 4 | _aCustomer service management | |
700 | 1 | _aKerr, Carol | |
949 |
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949 |
_AVIRTUAITEM _D30000 _F1 _G30000 _X1000 _6C00112 |
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999 |
_c40 _d40 |