| 000 | 02938cam a22005055i 4500 | ||
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| 001 | 210456 | ||
| 003 | US-djbf | ||
| 005 | 20210811113501.0 | ||
| 006 | m d | ||
| 007 | cr cn||||||||| | ||
| 008 | 020129s2015 dcu i001 0 eng | ||
| 020 | _a9781464804564 | ||
| 020 |
_a9781464804571 _c34.99 USD |
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| 035 | _a(The World Bank)210456 | ||
| 040 |
_aDJBF _beng _cDJBF _erda |
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| 100 | 1 |
_aBrixi, Hana. _923291 |
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| 245 | 1 | 0 |
_aTrust, Voice, and Incentives : _bLearning from Local Success Stories in Service Delivery in the Middle East and North Africa / _cBrixi, Hana |
| 264 | 1 |
_aWashington, D.C., _bThe World Bank, _c2015. |
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| 300 | _a1 online resource (338 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_adata file _2rda |
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| 520 | 3 | _aThis report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens' needs and expectations. | |
| 588 | _aDescription based on print version record. | ||
| 650 | 4 |
_aAccountability _923292 |
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| 650 | 4 |
_aCitizen Engagement _923293 |
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| 650 | 4 |
_aCivil Service _923294 |
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| 650 | 4 |
_aHuman Resources _923295 |
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| 650 | 4 |
_aIncentives _923296 |
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| 650 | 4 |
_aPolitical Economy _923297 |
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| 650 | 4 |
_aPublic Institutions _923298 |
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| 650 | 4 |
_aPublic Service Delivery _923299 |
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| 650 | 4 |
_aPublic Service Quality _923300 |
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| 650 | 4 |
_aSocial Contract _923301 |
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| 650 | 4 |
_aTrust _923302 |
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| 650 | 4 |
_aVoice _923303 |
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| 700 | 1 |
_aBrixi, Hana. _923291 |
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| 700 | 1 |
_aLust, Ellen. _923304 |
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| 700 | 1 |
_aWoolcock, Michael. _923305 |
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| 710 | 2 |
_aWorld Bank. _923306 |
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| 776 | 1 | 8 |
_aPrint version: _z9781464804564 |
| 830 | 0 |
_aWorld Bank e-Library. _923307 |
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| 856 | 4 | 0 | _uhttp://elibrary.worldbank.org/doi/book/10.1596/978-1-4648-0456-4 |
| 999 |
_c4823 _d4823 |
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