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| 001 | 17027654 | ||
| 003 | OSt | ||
| 005 | 20240501121200.0 | ||
| 008 | 111031s2012 nyua b 001 0 eng | ||
| 010 | _a 2011942316 | ||
| 020 | _a9789353161149 (pbk.) | ||
| 040 |
_aDLC _cIIMV _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5429 _b.S477 2012 |
| 082 | 0 | 0 |
_a658.87 _223 |
| 245 | 0 | 0 |
_aService management : _boperations, strategy, information technology / _cby Fitzsimmons, James A. |
| 260 |
_aIndia : _bMc Graw Hill Education Private Limited, _cc2018. |
||
| 300 |
_axviii, 524 p. : _bill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aRetail trade _xManagement. _933348 |
|
| 650 | 0 |
_aCustomer services. _931829 |
|
| 700 | 1 |
_aMona J. Fitzsimmons. _933349 |
|
| 700 | 1 |
_aSanjeev K. Bordoloi. _933350 |
|
| 906 |
_a7 _bcbc _corigres _d2 _encip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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| 999 |
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