| 000 | 00840nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000155104 | ||
| 003 | IIMBL | ||
| 005 | 20180822140126.0 | ||
| 008 | 161124t2003 ii 000 0 eng d | ||
| 020 | _a9788176931328 | ||
| 039 | 9 |
_a201611241715 _bnavnath _c201611241529 _dnavnath _c201611241527 _dnavnath _y201611241526 _znavnath |
|
| 100 | 1 | _aNash, Susan | |
| 245 | 1 |
_aDelighting your customers : _bkeep your customers coming back, time and time again / _cby Susan Nash and Derek Nash |
|
| 260 |
_aNew Delhi : _bBPI India Pvt. Ltd., _c2003. |
||
| 300 | _a160p. | ||
| 500 | _aIncludes index | ||
| 541 |
_aIIMB _bBangalore _cGift |
||
| 650 | 4 | _aConsumer relations | |
| 700 | 1 | _aNash, Derek | |
| 949 |
_AVIRTUAITEM _D30000 _G30000 _X1000 _6C00161 _a658.812 NAS |
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| 999 |
_aVIRTUA40 _c731 _d731 |
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| 999 | _aVTLSSORT0080*0200*1000*2450*2600*3000*5000*5410*6500*7000*9992 | ||