000			00333nam a2200133Ia 4500
008			260604s9999 xx 000 0 und d
020			_a9781641731204
082			_a658 NEL
100			_aHazel nelson _935732
245		0	_aCustomer Relationship Management
260			_bLarsen & Keller
500			_aManagement, Customer
942			_cBK
999			_c8558 _d8558