000 00375nam a2200133Ia 4500
008 260604s9999 xx 000 0 und d
020 _a9781032811628
082 _a658 PRI
100 _aDaniel d. prior
_935912
245 0 _aCustomer Relationship Management: Concepts Applications and Technologies (PP)
260 _bRoutledge
500 _aManagement, Customer
942 _cBK
999 _c8752
_d8752