The loyalty effect:
Reichheld, Frederick F.
The loyalty effect: the hidden force behind growth, profits, and lasting value by Frederick F. Reichheld, - Massachusetts HBS Press 1996 - xviii, 323 pages: Illustrations; 24cms.
9781578516872
Customer relations
Labour productivity
Job satisfaction
658.4 REI
The loyalty effect: the hidden force behind growth, profits, and lasting value by Frederick F. Reichheld, - Massachusetts HBS Press 1996 - xviii, 323 pages: Illustrations; 24cms.
9781578516872
Customer relations
Labour productivity
Job satisfaction
658.4 REI