The loyalty effect: (Record no. 1652)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00657 a2200205 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190307184110.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190307b ||||| |||| 00| 0 eng d |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781578516872 |
| 040 0# - CATALOGING SOURCE | |
| Transcribing agency | IIMV |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4 REI |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reichheld, Frederick F. |
| Relator term | Author |
| 9 (RLIN) | 962 |
| 245 0# - TITLE STATEMENT | |
| Title | The loyalty effect: |
| Remainder of title | the hidden force behind growth, profits, and lasting value |
| Statement of responsibility, etc. | by Frederick F. Reichheld, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Massachusetts |
| Name of publisher, distributor, etc. | HBS Press |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 323 pages: |
| Other physical details | Illustrations; |
| Dimensions | 24cms. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 963 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Labour productivity |
| 9 (RLIN) | 964 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Job satisfaction |
| 9 (RLIN) | 965 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Indian Institute of Management Visakhapatnam | Indian Institute of Management Visakhapatnam | General Stacks | 03/07/2019 | 1 | 0.00 | 658.4 REI | 001098 | 03/07/2019 | 0.00 | 03/07/2019 | Book |