The art of asking: ask better questions, get better answers
Terry J. Fadem
The art of asking: ask better questions, get better answers by Terry J. Fadem - Pearson - xvii, 205 pages; illustrations: 20 cm.
Preface: Corporate Inquisitions xii
Introduction: Questioning Is the Skill of Management 1
Common Errors: How to Recognize and Correct Them 15
Neglected Questions 33
Misuses of Management Skills: Inquisitions Are Not the Only Abuse of Questioning 43
Questioning: Improve Your Skills 53
Signs and Signals 77
Types of Questions 85
Use of Skills 117
Listening 173
Conclusions 179
Epilogue 185
Definitions 187
References 191
Questioning as a Spectator Sport: Where to Go to Watch and Learn the Game 195
Endnotes 199
We've all encountered the corporate inquisitor: the manager whose questions seem primarily intended to terrify the victim, not solve the problem. The goal of your questions ought to be to solve the problem and to build a more effective, collaborative organization in which everyone learns from experience, and nobody's too intimidated to tell the truth. To succeed on both points, you need to ask the right questions in the right ways. This book will teach you how to do precisely that. You'll first evaluate your current "question-asking" skills; then systematically improve them. Terry Fadem helps you determine which questions to ask (and which to skip)... how to provide context that helps people give you the information you need... how to avoid asking questions that guarantee an obvious, useless answer... how to use positioning, posturing, and body language to ask questions more effectively... how to start asking the innovative or neglected questions that uncover real issues, problems, and solutions. Fadem helps you adopt the attributes of a good questioner... understand your goal for each question... use your personal style more effectively... ask tough questions, elicit dissent, react to surprises, overcome evasions, and utilize each type of question most effectively. Becoming a more effective questioner may be the most powerful thing you can do right now to improve your managerial effectiveness and this book gives you all the insights, tools, and techniques you'll need.
9780137144242
658.48 FAD
The art of asking: ask better questions, get better answers by Terry J. Fadem - Pearson - xvii, 205 pages; illustrations: 20 cm.
Preface: Corporate Inquisitions xii
Introduction: Questioning Is the Skill of Management 1
Common Errors: How to Recognize and Correct Them 15
Neglected Questions 33
Misuses of Management Skills: Inquisitions Are Not the Only Abuse of Questioning 43
Questioning: Improve Your Skills 53
Signs and Signals 77
Types of Questions 85
Use of Skills 117
Listening 173
Conclusions 179
Epilogue 185
Definitions 187
References 191
Questioning as a Spectator Sport: Where to Go to Watch and Learn the Game 195
Endnotes 199
We've all encountered the corporate inquisitor: the manager whose questions seem primarily intended to terrify the victim, not solve the problem. The goal of your questions ought to be to solve the problem and to build a more effective, collaborative organization in which everyone learns from experience, and nobody's too intimidated to tell the truth. To succeed on both points, you need to ask the right questions in the right ways. This book will teach you how to do precisely that. You'll first evaluate your current "question-asking" skills; then systematically improve them. Terry Fadem helps you determine which questions to ask (and which to skip)... how to provide context that helps people give you the information you need... how to avoid asking questions that guarantee an obvious, useless answer... how to use positioning, posturing, and body language to ask questions more effectively... how to start asking the innovative or neglected questions that uncover real issues, problems, and solutions. Fadem helps you adopt the attributes of a good questioner... understand your goal for each question... use your personal style more effectively... ask tough questions, elicit dissent, react to surprises, overcome evasions, and utilize each type of question most effectively. Becoming a more effective questioner may be the most powerful thing you can do right now to improve your managerial effectiveness and this book gives you all the insights, tools, and techniques you'll need.
9780137144242
658.48 FAD