Marketing services:
Berry, Leonard L
Marketing services: Competing through quality / by Leonard L Berry, A Parasuraman. - New York: Free Press, 1991. - 212p.
002903079X
Customer service
Service Industries, Marketing
658.8 / BER
Marketing services: Competing through quality / by Leonard L Berry, A Parasuraman. - New York: Free Press, 1991. - 212p.
002903079X
Customer service
Service Industries, Marketing
658.8 / BER