Calming upset customers: staying effective during unpleasant situations / by Rebecca L. Morgan.
Material type: TextPublication details: New Delhi: Viva Books Pvt. Ltd. 2004.Edition: 3rd edDescription: xiv, 80 pagesISBN:- 9788176496865
- 658.812 MOR
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Reference | Indian Institute of Management Visakhapatnam | 658.812 MOR (Browse shelf(Opens below)) | Available | 000527 |
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