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1.
Service management: operations, strategy, information technology / by James A Fitzsimmons, Mona J Fitzsimmons. by
Edition: 7th ed.
Material type: Text Text; Literary form: Not fiction
Publication details: Boston: Irwin/McGraw-Hill, 2011 [2014]
Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.812 FIT.

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2.
Sapiens : a brief history of humankind / by Yuval Noah Harari. by
Material type: Text Text; Format: print
Publication details: London: Vintage Books 2011 (2014)
Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 909 HAR.

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