Services marketing : (Record no. 480)

MARC details
000 -LEADER
fixed length control field 00959nam a2200265Ia 4500
001 - CONTROL NUMBER
control field vtls000152621
003 - CONTROL NUMBER IDENTIFIER
control field IIMBL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180822135738.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150916s2013 ii 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781259026812
Terms of availability Rs. 695.00
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201608241614
Level of effort used to assign nonsubject heading access points rajesha
Level of effort used to assign subject headings 201512031718
Level of effort used to assign classification Vishal
Level of effort used to assign subject headings 201512031706
Level of effort used to assign classification Vishal
Level of effort used to assign subject headings 201509161339
Level of effort used to assign classification reena
-- 201509161132
-- mihir
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number ZEI
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A
245 10 - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc. by Valarie A Zeithaml ...[et al.].
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi:
Name of publisher, distributor, etc. Tata Mcgraw Hill,
Date of publication, distribution, etc. 2013.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pandit, Ajay
949 ## - LOCAL PROCESSING INFORMATION (OCLC)
-- VIRTUAITEM
-- 30000
-- 30000
-- 1000
6 000008
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Indian Institute of Management Visakhapatnam Indian Institute of Management Visakhapatnam 08/22/2018 1 658.8 ZEI 000008 12/13/2024 04/22/2024 695.00 08/22/2018 Reference

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