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1.
Services marketing : integrating customer focus across the firm / by Valarie A Zeithaml ...[et al.]. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Tata Mcgraw Hill, 2013
Availability: Not available: Indian Institute of Management Visakhapatnam: Checked out (1).

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2.
Retailing management / by Michael Levy [et.al...] by
Edition: 8th ed.
Material type: Text Text; Format: print
Publication details: Chennai, India: McGraw Hill Education India Pvt. Ltd., c2012
Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.87 LEV.

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