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	1.	Customer relationship management / by Kristin Anderson, Carol Kerr. by Anderson, Kristin Kerr, Carol Series: Briefcase Books Series Material type: Text; Literary form: Not fiction Publication details: New York: McGraw-Hill, 2002 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.812 AND. Place hold Add to cart (remove)
	2.	Marketing services: Competing through quality / by Leonard L Berry, A Parasuraman. by Berry, Leonard L Parasuraman, A Material type: Text; Literary form: Not fiction Publication details: New York: Free Press, 1991 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 BER. Place hold Add to cart (remove)
	3.	Services marketing / by K Rama Mohana Rao. by Rama Mohana Rao, K Material type: Text; Literary form: Not fiction Publication details: Delhi: Pearson, 2005 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 RAO. Place hold Add to cart (remove)
	4.	Services marketing / by K Rama Mohana Rao. by Rama Mohana Rao, K Edition: 2nd ed. Material type: Text; Literary form: Not fiction Publication details: Delhi: Pearson, 2011 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 RAO. Place hold Add to cart (remove)
	5.	Calming upset customers: staying effective during unpleasant situations / by Rebecca L. Morgan. by Morgan, Rebecca L Edition: 3rd ed. Material type: Text; Format: print Publication details: New Delhi: Viva Books Pvt. Ltd. 2004 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.812 MOR. Place hold Add to cart (remove)

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