The loyalty effect: the hidden force behind growth, profits, and lasting value by Frederick F. Reichheld,

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Publication details: Massachusetts HBS Press 1996Description: xviii, 323 pages: Illustrations; 24cmsISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	Indian Institute of Management Visakhapatnam General Stacks	658.4 REI (Browse shelf(Opens below))	Available		001098

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Previous	658.3124 BAR The values-driven organization : cultural health and employee well-being as a pathway to sustainable performance	658.4 MOO Corporate governance:	658.4 NAG The future ready organization: how dynamic capability management is reshaping the modern workplace	658.4 REI The loyalty effect:	658.4 SHA Corporate monk: a journey from wealth to wisdom	658.4 SHA The Oxford Handbook of Creativity, Innovation, and Entrepreneurship	658.4012 HIT Strategic management /	Next

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