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	1.	Bangalore Tiger: How Indian tech upstart wipro is rewriting the rules of glob / by Steve Hamm. by Hamm, Steve Material type: Text; Literary form: Not fiction Publication details: New Delhi: Tata McGraw-Hill, 2007 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 338.7610040954 HAM. Place hold Add to cart (remove)
	2.	The innovator's solution: creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print Publication details: Boston: Harvard Business Review Press, 2013 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.4063 CHR. Place hold Add to cart (remove)
	3.	Services marketing : integrating customer focus across the firm / by Valarie A Zeithaml ...[et al.]. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Tata Mcgraw Hill, 2013 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	4.	Supply chain management: strategy, planning and operation/ by Sunil Chopra by Chopra, Sunil Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pearson, 2013 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.7 CHO. Place hold Add to cart (remove)
	5.	The innovator's dilemma: when new technologies cause great firms to fail/ by Clayton M. Christensen by Christensen, Clayton M Series: Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvar Business Review, 2013 Availability: Not available: Indian Institute of Management Visakhapatnam: Checked out (1). Place hold Add to cart (remove)
	6.	Services marketing: people, technology, strategy/ by Christopher H. Lovelock by Lovelock, Christopher H Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pearson, 2011 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 LOV. Place hold Add to cart (remove)
	7.	The apple experience secrets to building insanely great customer loyalty/ Carmine Gallo by Gallo, Carmine Material type: Text; Format: print Publication details: New Delhi: Tata Mcgraw Hill, 2012 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.812 GAL. Place hold Add to cart (remove)
	8.	Services marketing: people, technology, strategy / by Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen Lovelock, Christopher Edition: 8th ed. Material type: Text; Format: print Publication details: New Jersey: World Scientific, 2016 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8 WIR. Place hold Add to cart (remove)
	9.	Truth, lies, and advertising: the art of account planning / by Jon Steel. by Steel, Jon Material type: Text; Format: print Publication details: New York : Wiley, ©1998 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 659.111 STE. Place hold Add to cart (remove)
	10.	Assessing financial access in Brazil / Anjali Kumar ... [and others]. by Kumar, Anjali World Bank Series: World Bank working paper ; no. 50 \| World Bank e-Library Material type: Text; Format: print available online ; Literary form: Not fiction Publisher: Washington, D.C. : World Bank, c2005 Online resources: Click here to access online Availability: No items available. Add to cart (remove)
	11.	Practical customer success management : a best practice framework for rapid generation of customer success / Rick Adams. by Adams, Richard, 1967- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Routledge, Taylor & Francis Group, 2020 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8/12 ADA. Lists: New Arrarivals 1 July to 31 July 2022. Place hold Add to cart (remove)
	12.	Services, experiences and innovation : integrating and extending research / edited by Ada Scupola, Lars Fuglsang. by Scupola, Ada [editor.] Series: Services, economy, and innovation Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, [2018] Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.8/12. Place hold Add to cart (remove)
	13.	Service management : operations, strategy, information technology / by Fitzsimmons, James A. by Mona J. Fitzsimmons Sanjeev K. Bordoloi Material type: Text; Format: print ; Literary form: Not fiction Publication details: India : Mc Graw Hill Education Private Limited, c2018 Availability: Items available for loan: Indian Institute of Management Visakhapatnam (1)Call number: 658.87. Place hold Add to cart (remove)

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